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Olena Buchkina
Targeting specialist, content manager
A big fan of fantasy and handmade. She always gives her 110% no matter what she does. Olena loves animals and can tell you a lot about chameleons. She loves apples and will never, under any circumstances, eat not even a piece of marshmallow (we still don't know why).
Super power: she handmades 24/7 even when her hands refuse to hold a needle or a brush.
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UX Design for a Medical Website: Expert Tips
UX (user experience) is not just a trendy abbreviation from textbooks. It is the experience of a person interacting with a website: from the very first click to the moment when they get the answer or service they needed. To put it even more simply — UX is responsible for how convenient, fast, and stress-free it is for a user to achieve their goal. In the case of medical websites, the stakes are much higher than in any online store. When you buy sneakers online and cannot find the right size, it is unpleasant but not critical — you just go to another site. But when someone visits a clinic’s website because their child has a fever in the middle of the night, or they urgently need to find a traumatologist after an unlucky fall — every extra second matters. There is no room for “I’ll check later.” If the interface is confusing, the appointment button is hidden, or the page loads too slowly — the user leaves. And along with them, trust in the brand leaves too. Put yourself in the patient’s place. You open the hospital’s website. In front of your eyes — a bunch of banners about promotions, a complicated menu, hundreds of tabs. You get lost. As a result, you either call another facility or postpone the decision. This is a classic example of bad UX on a medical website: instead of help, you get even more stress. That is why UX design for medical websites is not about “pretty colors and trendy icons.” It is about clear navigation, simple forms, noticeable buttons, and no obstacles on the way. Because in healthcare, people rarely visit a website “just because.” They have a specific need: to make an appointment, to check test results, to clarify the lab’s working hours. If this path is not obvious, the patient will go where everything is easier. The difference between a commercial website and a medical one becomes clear if you look at the ultimate goal. In the first case, the business is aiming for sales: “buy now,” “discount today,” “free delivery.” In the second — the key is trust, confidence, and a sense of safety. A person comes not for a product, but for help. And it is UX that determines whether they will get this help on time.
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