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Myroslava Yurova
Founder, marketing specialist
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Myroslava is our carrot and stick, because she knows both how to blow our mind with edits and praise us so we do more and better. She loves COI and fishing; we won't be surprised if one day she moves to a tent (because that's where she spends a quarter of a year). Myroslava manages to wake up early and look energetic even when she works late into the night, and she finds her zen in growing peas on the windowsill.
Super power: she works on a 25/8 schedule.
Check out our blog
7 Ideas for Gamifying Customer Loyalty to Encourage Repeat Purchases
Gamification of loyalty programs may sound like a trendy term today, but behind it lies a completely practical tool. It’s about using game mechanics where games normally don’t exist — in the process of shopping, customer service, or interaction with a brand. Simply put, it’s when ordinary shopping turns into a game with levels, points, quests, or collections, and the customer feels a sense of achievement, just like in a favorite mobile game. Loyalty programs with game elements serve the same purpose as classic bonus systems but with much stronger engagement. Traditionally, a loyalty program is a system of incentives designed to encourage repeat purchases: discounts, points, cashback. Familiar and a bit dull. Gamification brings this process to life, adding excitement and a sense of competition. Why does combining these two approaches deliver such a strong result? People love to win — even in small things. The feeling of progress, social recognition, and a bit of rivalry spark powerful motivation. That’s why customer retention strategies for 2026 increasingly include game-based scenarios. Imagine a theoretical example: an online shoe store invites shoppers to complete “missions” — leave a review, try a new collection, invite friends. Each action earns points, and reaching a new “level” gives a personal discount or early access to new arrivals. This approach naturally answers the question of how to retain online store customers without the tired “buy more — get a discount.” Gamification of loyalty programs works equally well in physical stores and e-commerce. Thanks to it, shoppers return not only for the product but also for the emotions. And that is the key answer to the question of how to keep customers coming back at a time when competition between brands is becoming relentless.
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